Refund policy

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. (If plant dies in 7 days of purchase Yamina will replace your item as long as Yamina receives a photo proof or the item is returned to us).

To start a return, you can contact us at info@yaminarareplants.com.au. Please note that returns will need to be sent to the following address: 82 David Hill Road, Monbulk, VIC 3793

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@yaminarareplants.com.au

Damages and issues

If a plant is damaged in the post, we require contact to be made within 3 working days. A photograph of the damaged plant is required to be sent to us by email or text. In most cases we will replace the plant if we deem the damage too severe for our customers expectations for proper growth. If a refund is requested instead of a replacement, they are limited to the initial purchase price of plants and postage. Any plants that are mislabeled and do not turn out to be what they are supposed to be, will be replaced as long as photos are supplied.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@yaminarareplants.com.au

We endeavor to give the customer the best mail-order experience that we can. We will attempt to post the best possible plants that we have. If there is a problem, as long as our criteria are met, we will do everything we can to solve the issue with our customer . Please be rest assured that we have our customers best interests at heart and we want to encourage future relationships. We are available to be contacted by email, phone  7 days a week. Monday - Friday 9am-4:30pm Saturday-Sunday 11am -3pm. We don't take calls after hours, nor do we take calls before these hours.